Returns & Exchanges
At UREVO, we want you to be fully satisfied with your fitness journey, which is why we offer a 30-day return policy on all our treadmills and exercise equipment. If your gear isn't the perfect fit for your home gym, we are here to help with a straightforward return or exchange process.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Equipment
Ensure the item is in its original packaging with all manuals and accessories included to qualify for a full refund.
Ship the Item Back
Apply the provided shipping label to your package and drop it off at the designated carrier location or schedule a pickup for larger treadmill units.
Receive Your Refund
Once our warehouse inspects the returned equipment, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing